What Happens If No One Is Home When Flowers Arrive?

If no one is home when your flowers arrive, we do not simply turn around. At a residence, our courier leaves the arrangement in a safe, shaded spot out of direct sun and lets you know it has been delivered. At an apartment, office, or hotel with a front desk, we hand it to reception. The best outcome, though, is a delivery that lands cleanly the first time, and a few details at checkout make that far more likely.

The short answer

Residential deliveries are left in a sheltered place, a covered porch, a shaded entry, behind a gate you have told us about, and you receive a note that it is done. We never leave an arrangement baking in full sun if we can avoid it. Because every piece is made to order that morning and set in a permanent vessel, it travels well and holds up for the short wait until the recipient gets home.

How to make sure it lands the first time

When you check out, use the delivery notes. The details that help most:

• The recipient's phone number, so the courier can reach them if needed
• Any gate code, buzzer, or callbox name
• The unit, suite, or apartment number
• A safe-place instruction ("leave with the doorman", "side gate is open")

A surprise gift is lovely, but if timing matters more than surprise, a quick heads-up to the recipient is the surest way to get flowers into water fast.

Apartments, gated homes, and front desks

For a building with a doorman or reception, we hand the arrangement off at the desk and note the recipient's name, which is why that name and a unit number matter. For a gated home, an access code or a note that the side gate is open saves a second trip. When you send to an everyday address you know well, this is second nature; for a new one, a line in the notes does the work.

A note on Los Angeles heat

On a warm day, and much of the LA year qualifies, flowers do not want to sit in a hot car or a sun-struck doorway. We route deliveries to limit time in the heat and choose the shadiest safe spot on arrival. Ask the recipient to bring the arrangement inside and top up the water when they can; it will reward them with the full five to seven days.

If a delivery cannot be completed

Occasionally an address is unreachable, wrong, or locked with no safe option. When that happens we contact you to sort out the next step rather than leaving the arrangement at risk. Clear notes at checkout make this rare. For anything else, our delivery page and FAQ cover the details.

Related reading

See delivering to hotels, offices, and funeral homes and how same-day delivery works in LA.