This Privacy Policy describes how adore-flowers.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [email protected].

SMS Marketing and Notifications

By signing up for SMS marketing notifications, you explicitly consent to receive marketing text messages (e.g., promotions, special offers) from adore-flowers.com at the phone number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe from these messages at any time by following the instructions provided in each SMS message, typically via a "STOP" text message command.

Collecting Phone Numbers

• Purpose of Collection: To send you marketing and promotional text messages upon your consent. To provide important transactional or service-related information regarding your purchases or account.
• Source of Collection: Directly from you, when you opt-in to receive SMS marketing messages through our site's sign-up forms or during the checkout process.
• Disclosure for a Business Purpose: Shared with our SMS marketing platform provider, which helps us in managing and sending text messages to you.
• Personal Information Collected: Your mobile phone number and any other information you choose to provide when you opt-in to receive marketing text messages.

We use your phone number to send you text messages for marketing purposes and transactional notices about your purchases, order updates, or account information, based on the preferences you have shared with us.

Your phone number and associated information collected for SMS marketing will be shared with our SMS marketing platform provider to facilitate the sending of text messages. We ensure that all our service providers adhere to privacy standards and regulations that protect your personal information.

Mobile Terms of Service

Last updated: May 2, 2024

The Adore Flowers mobile message service (the "Service") is operated by Adore Flowers (“Adore Flowers”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Adore Flowers’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Adore Flowers through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Adore Flowers. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18559242290 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Adore Flowers mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18559242290 or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information for site optimization and analytics.
• Order information for fulfilling contracts, processing payments, arranging shipping, and providing marketing information in line with your preferences.
• Customer support information for managing accounts, personalizing experience, and communication regarding orders and inquiries.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use Shopify to power our online store, and may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Last updated: 03/29/2024